FAQ's

Terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hargreaves of Buxton's  relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term "Hargreaves of Buxton" or ‘us’ or ‘we’ refers to us, the owner of the website whose registered office is Hargreaves and Son Limited, 16-18 Spring Gardens, Buxton, Derbyshire, SK17 6DE. UK Hargreaves and Son is a Limited Company registered in England and Wales Our company registration number is 00080653. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

·The content of the pages of this website is for your general information and use only. It is subject to change without notice. Our website uses cookies so that you can place orders and we can provide a better service. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence within the law. In order to comply with UK legislation governing the sale of age restricted items, we require all personal details provided by you to be accurate and up to date. we reserve the right to withhold sale of any item if we feel this compliance is not met and does not meet our satisfaction. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by our suppliers and Hargreaves of Buxton. com/Hargreaves & Son Limited, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of "Hargreaves of Buxton" We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, we  take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our

control.

Restricted Item Sales

In light of recent events in the news regarding knife crime, Hargreaves and Son Ltd have taken the decision to withdraw from distance selling any bladed items. We are dedicated to our high standards of due diligence. Therefore whilst we may show our knife range online, they must be purchased in store where the customer can  prove their age with photographic I.D. Any attempt to make a purchase that fails to meet our stringent ID check (i.e lack of valid I.D at collection) will be immediately refused, and documentation held on file recording the refusal of sale as per our usual procedure. I.D accepted includes Driving Licence or Passport. We will always ask for Proof of I.D to prevent minors accessing knives and bladed items. 

Trademarks


All trademarks, service marks and trade names of "Hargreaves of Buxton" used in the site are trademarks or registered trademarks of Hargreaves and Son Limited.

Warranty Disclaimer


This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, "Hargreaves of Buxton" disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. "Hargreaves of Buxton" does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. "Hargreaves of Buxton" does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Typographical Errors


In the event that a Hargreaves of Buxton product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. Hargreaves of Buxton reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Hargreaves of Buxton shall issue a credit to your credit card account in the amount of the incorrect price.

UK Shipping Charges and Timescales

For ease of use and clarity across the site we apply a UK Mainland customer flat fee shipping charge of £3.99 per basket, whether you buy one, or more items you'll only ever pay £3.99

 

The couriers we use are local to your area and the shipping process can take up to five working days from the point of processing to your delivery arriving.

In the unlikely event that your parcel goes astray, please contact us as soon as the five days have elapsed so that we can intervene and clarify the situation. Investigating potential issues can take 24 hours+, but rest assured, we always resolve the issue for you, so buy with confidence from Hargreavesofbuxton.com 

International Shipping Charges and Timescales

We offer a flat rate to selected international countries and the price will vary depending on the country of destination. Parcels will be delivered to your nearest post office and we advise checking the location of this before placing your order. Any inspection by International Customs may delay delivery of your parcel, of which we cannot be held responsible.

Some products may be prohibited by our couriers for delivery outside the UK. On such occasions we may have to cancel your order and refund you if we cannot ship to your country. We will contact you accordingly if this is the case.

 

We are happy to quote for any other worldwide destinations that are not available at checkout. Please email us with your details so we can arrange a both safe, and cost-efficient shipping at a reasonable charge.

In the unlikely event that your parcel goes astray, please contact us as soon as the expected delivery date has elapsed so that we can intervene and clarify the situation. Investigating potential issues can take 24 hours+, but rest assured, we always resolve the issue for you, so buy with confidence from Hargreavesofbuxton.com 

Returns

Our usual returns policy is extended to 100 days with all purchases made during COVID-19 lock down.

Maybe it wasn’t quite the right colour or you simply changed your mind – it’s not a problem.

If you wish to exchange or have your order refunded, please return the item(s) unused and in the

original packaging and condition, to the following address:

Refunds and Exchanges,  Hargreaves and Son Limited, 16-18 Spring Gardens, Buxton, Derbyshire, SK17 6DE

The return postage costs are at the customer's expense.

We’d appreciate a quick email to info@hargreavesofbuxton.com so we know to expect it.

This will speed up the refund process for you, which will usually be processed on the day we receive the returned goods and certainly within 10 days.

If an item is faulty or has been damaged on its way to you, we will cover all costs for postage and

packaging and either refund or exchange the goods whichever you prefer. If a part from a set is damaged on arrival  i,e a glass out of a set of six we will replace the broken item, in these instances returns are not necessary, however we will request a photograph via email to support the claim. When returning items that are faulty, we recommend sending them by Royal Mail Second Class Post. If the package is too heavy to go second class please send by Collectplus Economy delivery, . If you choose to send it back by another more expensive method then we will refund you the amount it would have cost to  send by Second Class Post or Collectplus Economy delivery. When returning items please always ensure  that you retain proof of postage. In some circumstances where products fail or are unsatisfactory due to poor workmanship, then you may be covered by a manufacturers guarantee. Please contact us should you wish to make a claim.

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Hargreaves and Son Ltd 

16-18 Spring Gardens, 

Buxton,

Derbyshire. 

SK17 6DE. UK 

tel 01298 23083 

email: info@hargreavesofbuxton.com

2020 Highly Commended

Britain's Best Independent Cook Shop

Housewares Innovations Awards

2019 Winner

Britain's Best Family Business

Housewares Innovations Awards

2015 Winner

Britain's Best Independent Cook Shop

Housewares Innovations Awards